Shipping & Returns

DELIVERY 

Please note that all items take up to two weeks to make unless we have stock available. We will confirm this as soon as we have received your order. Once your item is ready we will send it via the following delivery methods:

Standard Delivery  - £5.95 (This will take from 2-3 working days once your garment is ready)

Orders placed after 1pm on a Friday, over the weekend or Bank Holidays will be processed the following working day. All orders will be delivered between 9am - 5pm Monday to Friday. When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel.

Please note deliveries to Scottish Highlands, Scottish Inlands, Northern Ireland, Guernsey, Jersey, Isles of Scilly and Isle of Man will take a minimum of 2 working days. Unfortunately, we are not currently able to offer Sunday or Bank Holiday deliveries nor can we deliver to PO Boxes. 

We will contact you immediately if, for any reason, we are unable to fulfil your online order from our warehouse. We will only take payment if we are able to complete your order. We reserve the right to cancel an order at anytime and make a full refund up until the time of despatch.

WEB RETURNS POLICY

Chrysalis England will accept returns that are sent back to us within 14 days of receiving your order, providing items are returned to us in their original condition with the security seal/lables still intact and attached to the item.

Should you wish to return any item: Please fill out the form enclosed in your delivery, mark the items you wish to return and select a reason code. Place this form back in your package and seal. You can return your order for free using our shipping partners UPS.

Channel Islands: Unfortunately the free returns are not currently available here so any returns would need to be paid for by the customer.

All refunds will be made to the card originally used to purchase the goods.

Please be aware that whilst we aim to get your refund to you as quickly as possible, some card returns can take up to 30 business days for banks to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.

Any returns received outside the 14 days are accepted at the discretion of Chrysalis England.

EXCHANGES 

You can return an item for an exchange if you would like a different size of the same item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.

Please fill out the form enclosed in your delivery, mark the items you wish to exchange, and tell us what size you would like instead. Then use our free returns service or choose another method, such as Royal Mail, but this will be at your own expense.

Channel Islands: Unfortunately the free returns are not currently available here so any returns would need to be paid for by the customer.

If the return/exchange you have asked for is available, you will receive a new order confirmation once it has been processed at our warehouse. If the exchange requested is not available, you will be contacted by a member of our customer service team, and a full refund will be processed.

Any exchanged items will be sent to the same delivery address as your original order.

PLEASE NOTE: Any items returned to us without their original packaging or Chrysalis tag still attached will not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging. This does not affect your statutory rights.